Platero is in this for the long haul, and wants customers feel 100% satisfied on purchase experience. So if you have any concerns about your products, feel free to reach out to us: firstname.lastname@example.org. Especially when you have requirement on return&refund, please contact us immediately.
Platero bags are fully warranted against defects in materials and workmanship for one year. If the product fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion.
This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase, such as the order number and screenshot of checkout page.
Please note that: Platero won’t be responsible for the return shipping costs due to non-quality reasons, such as dislike or off-size.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.